In an effort to provide answers to your questions as quickly as possible, we've provided a list of Frequently Asked Questions below. Please see if your question is answered here before submitting a service inquiry. Thank you.
| How do I order a new subscription to KIDS DISCOVER? |
| To order online |
Click here |
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| To order by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
| Please allow 4 to 6 weeks for delivery of the first issue. |
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| How do I give a gift subscription to KIDS DISCOVER? |
| To order online |
Click here |
| If you order a gift online you can send an e-card announcing your gift. |
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| To order by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
Gift cards are also included in the confirmation package sent to you through the mail.
Please allow 4 to 6 weeks for delivery of the first issue. |
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| How do I order Classroom or Library subscriptions? |
| To order online |
Click here |
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| Please note that if multiple copies of each issue are required, the order cannot be placed online. Please contact us directly to order multiple copies each month. |
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| For customer service |
Click here |
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| To order by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
| Please allow 4 to 6 weeks for delivery of the first issue. |
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Trouble Subscribing?
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| Online: |
Click here to send an inquiry to our customer service representatives. |
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| Telephone: |
1-800-825-2821 or 1-386-597-4319
Customer Service Hours: (EST)
Monday-Friday 7:00am - Midnight
Saturday and Sunday 9:00am-6:00pm
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| Mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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| With all correspondence, please be sure to include your full name and delivery address. |
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| Thank you for your interest in KIDS DISCOVER! |
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| How do I find my Account Number? |
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| Account Numbers are printed by the mailing label on each issue, and on each renewal and billing notice. Click here to locate your account number. |
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| How do I renew my own or a gift subscription? |
| To renew your own or a gift subscription - click here |
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| To renew by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
| Please allow 4 to 6 weeks for delivery of the first issue. |
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| How can I find out when my subscription ends? |
| To check the end date of your subscription - click here |
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| How can I make a payment? |
| You can make a payment online by clicking here |
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| To pay by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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| Why would I receive a bill after I've paid? |
| Invoices can be printed up to two weeks before you receive them. So it is possible that you may receive one bill after you paid. If our invoice and your payment crossed in the mail, we do apologize. You should not receive any additional bills. If you have a question concerning a payment, please contact us. |
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| Email an inquiry: |
Click here |
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| To inquire by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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| How can I check to see if a payment has been received? |
| You can check your account status by clicking here |
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| How do I change my address? |
| To change your email, delivery or billing address online: Click here |
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| Please allow 4-6 weeks for delivery address changes to become effective. |
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To change by mail:
Please be sure to include both the old and new addresses. |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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How do I check the status of an International Subscription?
Customer Service for international subscriptions is available online.
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| To check online |
Click here |
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| To check by mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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How do I replace a missing or damaged issue?
If you should miss an issue or one is delivered damaged, we will replace it if possible, or extend your subscription. Just let us know which issue you need replaced - either online or by mail.
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| Online request: |
Click here |
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| Request by Mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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Is it possible to purchase past issues of KIDS DISCOVER?
Back issues of KIDS DISCOVER are available on our website.
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| To visit our store |
Click here |
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Does KIDS DISCOVER share any personal information?
From time to time we will make address lists available to other responsible companies that market their products through the mail. We do not share the child's name. Instead a generic address form is used. If you would like your account removed please contact us with the address to be removed.
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| Online request: |
Click here |
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| Request by Mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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How do I contact the Editors?
Our Editors are eager to hear from our readers, so please drop them a note.
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| Online: |
Click here |
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| By Mail: |
Editors |
| KIDS DISCOVER |
| Suite 1003 |
| 192 Lexington Avenue |
| New York, NY 10016 |
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Other Questions - If we have not answered your question here, please contact us directly.
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| Online: |
Click here to send an inquiry to our customer service representatives. |
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| Telephone: |
1-800-825-2821 or 1-386-597-4319
Customer Service Hours: (EST)
Monday-Friday 7:00am - Midnight
Saturday and Sunday 9:00am-6:00pm
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| Mail: |
KIDS DISCOVER |
| P O Box 422459 |
| Palm Coast, FL 32142-2459 |
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| With all correspondence, please be sure to include your full name and delivery address. |
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| Thank you for your interest in KIDS DISCOVER! |
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